Best Buy Complaint - $900 paper weight - Laptop
Do not buy anything from here. I purchased a "High End" laptop from this place which is where my problems all started. Upon my arrival home and opening of the box, I realize they gave me the wrong model. So back to the store I go, just to find they do not have the model that I "thought" I was buying. So here I go and 20 minutes later I get to the other store to exchange it. One hour and a half later, after all the problems with trying to exchange the laptops in their computer, I finally walk out with the computer that I bought. Happy ending...........not quite. One week later the screen inside cracks. Not a mark on the machine, never dropped, never damaged, yet somehow the screen inside..........done! Only being a week old, I'm thinking no problem, they'll just exchange it. Ha ha ha, I learned how wrong my faith in good business has been. After arguing with the so called "Geek Squad" and talking with customer relations, I'm left with a $900 paper weight. They said despite there being no damaged anywhere on the computer, that it was my fault. They said I had to break it. They even went as far as telling their management that I said I slammed the lid down. NEVER did these words or anything close to this ever come out of my mouth. That's where they really crossed the line. To not stand by your product and then make lies to try to cover your butts on top of that.........unacceptable! So again, do not buy from here. This I can say has been the most frustrating and regretful purchase/experience in my life and I'm not exaggerating. I would rater put up with the hassle of buying a car then ever go through that again.