Wells Fargo Bank Complaint - Monthly Service Fees
We went into the Roseville Woodcreek branch for a simple deposit and were coerced into changing over our business account. After 2 hours with a bank clerk, Alex, he said we would save on our monthly $3 fee. Our monthly fee was only charged if we did not meet the minimum requirement of $1,000 per month. After 90 days, we received our bank statement and our fee had increased to $12 per month, even though we had over $3,000 in our account.
We went into the Woodcreek branch and were told we needed a debit card to have the monthly fees waived. We specifically told Alex we were not interested in a debit card and do NOT want one. He said there would be no problem and there would be no monthly fee.
Alex was on paternity leave, so we met with Sierra. Sierra was not helpful and more than happy to help close the account for us, after being a Wells customer since 1996. We then met with the branch manager, and he said Alex was correct and we did meet the minimum requirements, and would waive the fee, as well as try and find out why we are being charged.
Several weeks past, and we received a telephone call from Brian, the branch manager. He said it was their error and the only way to waive the fee would be to signup for a debit card. We do not want a debit card And have no interest in one. We informed them that from the beginning. This is wells Fargo error and they refuse to correct it. They have told us they are not able to convert our account back and the original account we had no longer exists. The account fees have gone up more than 300 percent and they are telling us that is business. They do not care about the small business owner and will screw you over anyway they can. Very poor customer service...vwe arectaking our business else where. Very sad after being a customer for over 17 years.