Holland America Cruise Lines Complaint - Insulted by the baggage handlers at Port of Dover, England.

Review by rdelcash7 on 2011-07-22
On June 15, 2011, at about 1120 hours, My wife and I arrived in Port of Dover, England to board the MS Eurodam for a 12 days cruise. Our rented vehicle pulled over in the designated passenger loading area. I unloaded our luggage with the appropriate Holland America's tagged on them and waited for the baggage handler to take care of it. The first baggage handler passed us by, the second one went by, so I stopped the third one that came by and asked him what's going on? The baggage handler said, "We thought you folks are replacement workers."

I mentioned this incident in the ship's departure survey and still I have not received any answer, explanation, or apology from Holland America.
Comments:4 Replies - Latest reply on 2011-07-22
Posted by Anna Molly on 2011-07-22:
In my experience, the baggage handlers are not employed by the cruise line.
Posted by MRM on 2011-07-22:
It is wise to speak up. People are not mind readers. They assumed that you were replacement workers.
Posted by unhappy999 on 2011-07-22:
I'm not sure why you would be insulted because someone mistook you for workers. It sounds like an honest mistake. I don't think its something that most people would take offense to.
Posted by T on 2011-07-22:
It is possible they didn't know you needed help, and when you asked for it the guy gave you a wise crack reply.

I'm with Anna though - my guess is those handlers are not employees of the cruise line.

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