Holland America Cruise Lines Complaint - Insulted by the baggage handlers at Port of Dover, England.
On June 15, 2011, at about 1120 hours, My wife and I arrived in Port of Dover, England to board the MS Eurodam for a 12 days cruise. Our rented vehicle pulled over in the designated passenger loading area. I unloaded our luggage with the appropriate Holland America's tagged on them and waited for the baggage handler to take care of it. The first baggage handler passed us by, the second one went by, so I stopped the third one that came by and asked him what's going on? The baggage handler said, "We thought you folks are replacement workers."
I mentioned this incident in the ship's departure survey and still I have not received any answer, explanation, or apology from Holland America.