Citizens Bank Complaint - Inept tellers and managers
I have had problems with Citizens Bank since the first day. I made the mistake of getting a home equity loan. After dealing with these idiot for several years I went and refinance (with loss) just to get away from them. Since I had a couple of of bills deducted, I kept the account open. So finally I went to close my account. I also had a line of credit from my overdraft protection. I went to the bank and told them what I wanted to do. The manager gave me a number of what I owed, that's what I paid. Then I started to get letters that I owed more money. I went to the bank and ask about it. "there is nothing" I was told. I got another letter, took it to the bank. Yes you owe I was told?!? I should have checked my account it is my responsibility to make sure they got it right????? When I ask the manager why he did not tell me that I owe more his answer was "that's not my responsibility" well, what is???
Another time before that I was missing a bunch of money. Supposedly I deposited my pay to late and the bills were paid from overdraft. K overdraft paid it, right? Then how come the money was not in my checking anymore??????? Thieves and crooks, that's what this bank is all about. If you are looking to open an account and think of Citizens Bank, RUN IN THE OPPOSITE DIRECTION!!!!!!!!!!