LG Complaint - Customer service - Blu-ray player
I received a new state of the art bluray player, wireless, 3D, HDD everything you could want in a new system. Hooked it up and enjoyed it one weekend, great pictures, features and fairly easy to set-up. The next weekend it would not hook up to internet features! I followed all of the instructions, re-booted it, re-booted the router, re-booted the modem etc, no luck. Assuming it was operator error, I followed up with company IT and with our ISP provider, again no luck. Call to LG customer service center, needed to initialize and obtain software update, easy. After 3 tries and the system failed each time, I went to the website to check on options. Used flash to extract and download software, failed and received screen that stated hardware issue. Second call to customer service, needed proof of purchase in order to request warranty service. Third call to customer service, have proof of purchase, but technician believes that I hadn't taken all of the steps to avoid service, requested use of diskette. Back to internet to extract files and load on diskette, much slower than flash drive. Failed, 4th call to customer service, was treated badly, as though the problem was my fault and I couldn't follow simple instructions.. Bluray player now locked up in the software update mode and won't eject the diskette. So after all of this, I now have authority to send it in. Two weeks without the features I paid for so far, more to come!
Should not have been treated as though it was my fault when they were aware of some issues with software and expecting customer to jump through hoops to solve their electronic issues. Very unhappy camper. Life is not so great with LG.