Geek Squad Complaint - Set up Service was rip off
RICHFIRELD, MINNESOTA -- I purchased a rebuilt computer from Geek Squad, over the phone. Sales Rep said they would set it up after I received the computer and the screen. He said first hour of sevice was free and then after was a charge of $99 per hour. He did not say what the average set up time was, but did say to make sure I keep track of the time. Service Tech arrived and first thing he did was unhook my old computer and put on the floor. During hooking up new computer, he noticed he needed a cable. Went out to his car to check for one. Returned and said he did not have one. I told him I had some old computer parts in a box in my basement. Went to bsement and brought up the box of misc computer parts. He found the cable he needed. Set my new computer up and was ready to leave. I had to ask him about all the data on my old computer. He acted shocked that I wanted the data on old computer trasfered to new one. He said he would do that. Again for second time, he did not have a cable to do the job. I went back to basement and brought box back up. He found what he needed and continued to transfer data. When he was done, he showed me it took him 2.75 hours to do his job. I had no idea and was not told it might take that long. I called Geek Squad to ask about it. The sales representative told me that he said I would get first hour free and all after would be $99 per hour. He said he told me that the cost was for set up of a new computer. Did not say anything about transfering old data over to new one. I was billed a additional $173 for hours over the one free hour. Sales Rep said it takes time to trasfer data and that was additional. Was NOT told that during sales pitch. Also told him the Service Tech did not have two cables that I had to furnish to him to get his job done. That took time for me to get the cables. Service Tech should of had them to do the job correctly.
I feel I got RIPPED off with the additional charge. Sales representative should asked me about transfering old data and gave me a estimate of time it might take.
They will not refund any money. I will never buy anything from Geek Squad in the future. Kool Kayaker