Alienware Complaint - Horrible Horrible Horrible!!!
So I've always wanted an alienware laptop because I heard they were the best So! I bought an m15x for 1 they messed up the hardrive size and gave me a 250 when I paid for a 500 I called in about that they said they could do nothing so I basically said whatever so 4 months later a week after my warranty runs out I go to turn on my alienware and nothing happened the lights turn on then the screen doesn't come on and all the num lock keys caps and scroll blink non stop so I suspect a messed up motherboard. so I call them and this is what they say they tell me I HAVE TO SPEND 600 DOLLARS JUST FOR SOMEONE TO LOOK AT IT!?!?!?! 600 DOLLARS? YOU KIDDING ME THATS NOT INCLUDING THE REPAIR! they said the repair could be up to 400-1000 dollars!? WHAT? come on! and also they said IF I RENEW MY WARRANTY THE MOTHERBOARD IS NOT THERE ISSUE SO IT WILL STILL COST AROUND 1600 DOLLARS TO FIX WHAT KINDA COMPANY IS ALIENWARE/DELL! A HORRIBLE COMPANY. with HORRIBLE CUSTOMER CARE!
More Reviews on Alienware: