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US Airways Complaint - Charging military for their bags - Counter personnel told me military pays for our bags too.
Counter personnel told me military pays for our bags too. - Complaint
Flight 1166 San Antonio to Boston
I checked in using the Kiosk. It asked for number of bags and showed a charge. When I asked the dark haired woman behind counter if military paid for luggage, she stated yes.
Very much surprised since the military always suppliments the airlines and pays 3 times the going rate.
Now I see in the policy that military are not to pay for first bags...so where is the training for these folks?
I checked in using the Kiosk. It asked for number of bags and showed a charge. When I asked the dark haired woman behind counter if military paid for luggage, she stated yes.
Very much surprised since the military always suppliments the airlines and pays 3 times the going rate.
Now I see in the policy that military are not to pay for first bags...so where is the training for these folks?
Comments:
Posted by trmn8r on 2011-07-23:
It looks like the policy for active military was effective June 10, 2011. Maybe this representative does need training. What date was the ticket purchased?
Posted by bekem on 2011-11-01:
US Airways allows up to 4 bags for free up to a maximum weight of 100 pounds. The only military personnel who receive this allowance are active military personnel traveling between assignments or deployments.
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