Ruby Tuesday, Inc. Complaint - Poor manager response
EDINBURGH, INDIANA -- I love to use restaurant coupons and we often make our restaurant decision based on what coupons we have and when they are due to expire. This week we made a special mid week trip to our local Ruby Tuesday restaurant solely because I had a $10 off coupon that was expiring that night. As a long time vegetarian I love their salad bar and especially like the Veggie Trio with salad bar. My husband was ordering a salmon dinner and with appetizer our bill was definitely going to exceed $45. When our attentive waitress saw our coupon she noted that it would only work on certain entrees, none of which were vegetarian. When I asked to speak to the manager to explain that I hadn't eaten chicken or fish for over 15 years and wasn't going to start now I fully expected him to approve my veggie choice. He was matter of fact and said sorry there was nothing he could do. At this point I felt we had no choice but to get up and go to another restaurant. They lost out on a loyal customer and certainly the revenue from our dinner that night. Seems short sighted to me. I can understand our waitress being unable to make the call but the manager???