E-Z Rent A Car Complaint - Dishonest Business Practices
HARTFORD, CONNECTICUT -- When I booked my premium rental car online I was given an estimate of $230 for a passenger car. Arriving at the airport I was offered a "free upgrade" to an SUV, which I accepted. The statement had an estimate of over $350 dollars which I questioned and was told "that is only an estimate of the cost-we are giving you the free upgrade." The agent had me sign an initial several times and on one paper the word "free upgrade" was handwritten and circled.
When I returned the car the upgrade was charged and the agent refused to call the manager when I asked. I was told that the manager was not in the office that day. There were three other customers with the same problem. When we demanded a manager one finally responded and the agent denied having told us that no manager was available. The manager was just as unwilling to help us and even threatened to call security although no one had raised voices or used intimidating language or behavior.
Blatant and unapologetic dishonest business practices all the way around.