Hilton Hotel Complaint - Horrible service
We had the hotel for three days, we had taken our things because we left to the beach. When we returned from the beach later that same day. Two couples walked passed us while we were trying to get in and they informed us that it was THEIR room. We had a family of 5 on a Saturday night, they put us in a SPARE room with a bed that comes out of a closet. Please tell me how are we supposed to sleep. Frustrated but we tried to manage and make it work we called housekeeping for some extra pillows and blankets. They were rude and unhelpful. They only brought us one blanket and no pillows. The room reeked of cigarette smoke and it is still second hand smoke to one of our very young ones. We also needed towels but we saw a housekeeping lady outside and asked her for some towels because we only had 2 in our room. She acted like she was annoyed and there was clearly towels on her cart but she fought and refused to give me some. I called housekeeping again an they told me they can't bring me some because they're too "busy". Unbelievable. The service was horrendous, I know I will be taking my business elsewhere and will not be returning to the Hilton hotel.