HH Gregg Complaint - Poor customer service!
PITTSBURGH, PENNSYLVANIA -- Order number: Q206-001180
On 6/14/11 I bought a fridge at HHG and scheduled delivery on 6/27. It is now 7/23 and still have not received it! I do not understand the extremely poor customer service by HHG. I received only one voice-mail around the date of the delivery indicating that the fridge was not in stock. Since then, I have not heard at all from HHG. It has been me that has had to initiate two calls. One would think that for a customer that is purchasing a +$2000 product HHG would take the time to contact them regularly to let them know that it is still waiting for the product to deliver. This is a sign of extremely poor customer service procedures. Additionally, I received my Visa bill a couple of days ago and note that HHG had the audacity to bill me for product I have not yet received! That’s complete nonsense because many other companies routinely hold back billing customers’ credit cards until the product at least ships. This is modern-day piracy at its worst!