Bank of America Complaint - Scammed by a Nationally Known Bank's subsidiary
About a year ago, I received an offer from Bank One's "Total Protect" stating that all my appliances would be covered for a fixed amount each monthly premium. There would be a $75m service call fee and all other expenses would be covered. It seemed to be a good offer to me, since my appliances were from 3 months old up to 20 years old.
Recently my heat pump stopped working, they sent out an unknown repairman who checked it out and while he was working on it, it exploded right in front of him. The process of replacing it began. The package came to him on July 1st and they weren't too eager to put in the system on the second of July, but after talking to Total Protect they arrived to put it in.
No one thought to measure to see if the unit they were sending would fit into my furnace room, and it didn't. The took a power saw to my door and wall to get their unit into the room. In the process they happened to cut one of the wires in two that led to the furnace from the thermostat. By the way, the deductible had gone up from $75 to $287 before they got here by phone. When they walked in on the 2nd, they told us that they had to have a little over $400 in cash today before they finished and the unit ran.
With me sitting here in the heat, a CHF patient, I had no choice except to send my wife to the bank to get the necessary cash. They left just after the unit began to run, they ran. They did come back some days later to put the levellers on the outside unit and put the breather on the drain. I handed them a new piece of thermostat wire and told them that I wanted it put in to replace the strained wire that they had cut into two pieces when butchering my wall. They refused and went outside to check the freon level in the unit, shortly I sent my sitter out to check on what they were doing, she came back an told me there was no one out there, they had ran off.
Thanks Bank of America for the nice service your contractor did for me! I am a victim of theft of a set of new lines that they manufacturer had sent to put in with the unit, elder abuse for their practice of holding the unit's ability to work until they got the extra money that they wanted.