TD BANK Complaint - Staff/mismanagement/financial mishandling
TDBANK/LEXINGTON: VERY RUDE STAFF WITH VERY POOR KNOWLEDGE OF FINANCES AND INABILITY TO TAKE RESPONSIBILITY FOR THEIR MISTAKES. I had a transfer of funds from another financial institution of an IRA-- bank manager made a mistake and the money was put into a money market. It came from an insurance product.. I had a few other large deposits. The IRA was for a substantial amount of money. The lawyer was instructed to tell the bank to set up business accounts. They totally messed up my tax situation and asset base as well as trying to cover up what was going on in the bank. One manager tried to blame the other. They refused to deal with my financial representatives. Quite a bit of money was misssing from the accounts. The accounting did not add up. they have refused to give me my bank records and refused to discuss what happened in there. I was told that the bank is not releasing the records. They are incredibly rude as well as inexperienced and seem to all cover for each other. These were large transactions. The staff does not know what they are doing. I think the branch manager changed the account structures and that they were involved with some security transactions that I was not being told about. For people who have money and retirement accounts; I would recommend a professional money manager and to stay away from banks-- in particular this bank.. THEY SEEM TO HAVE CREATED QUITE A SITUATION IN THE ECONOMY AND WITH CONSUMERS WITH THEIR BUSINESS PRACTICES. They also seem to get away with this -- where, people with jobs in other companies are held accountable for their actions and have to have qualifications for the job. The burden and the responsibility is always placed on the consumer and not on them. THE CURRENT MANAGER IN THIS BRANCH did not give me my records and I was represented by an attorney who I instructed to write a letter to the IRS explaining what they did. Her experience in business and work history is mediocre. They lost a substantial amount of money due to the economic environment and their ignorance. They are very small people; they do not have money; they do not have any experience in asset management or financial matters. Banks in general have fallen short of the mark in this current economy and people should look for alternative means and companies who are more professional and educated.