Bob Evan's Restaurants Complaint - NO MORE COMPLIMENTARY DINNER ROLLS!
SOUTH CHARLESTON, WEST VIRGINIA -- On Thursday, July 21, 2011, I visisted Bob Evans for dinner like we do 2 to 3 days per week. There was a total of 6 people in our party, which includes 2 children. Four of us ordered the 2 piece spiced rub chicken. The two children ordered off the kids menu. The waitress brought two rolls out ( 1 on each plate). We asked for a basket of rolls like we always get, but the waitress said the rules had changed. My husband and I shared our roll with the others. I questioned the waitress, she said they had changed the rules. Bob Evans wanted to save money. At the end of my dinner, she replied that she could sell me some rolls for $2.99. I told her that I was finished with my dinner and was very aggravated because I was not getting the service that I normally get. We love Bob Evans, but if they continue on being tight with their food, we wish to no longer eat there. The other children asked for rolls, but was told they weren't allowed to have any. I called and spoke to the General Manager, and he played down that they had not changed their policy, that we could have one roll at a time. The other two wasn't entitled to a roll because they ordered off a kids menu. We still had two adults that didn't get rolls. I asked the manager why the policy had changed and he said they were just trying to save on food cost, yet he said the policy hasn't changed. He didn't act too upset that we were upset. Just wanted me to point out the waitress so he may talk to her. I guess we will just go to Ryans Steakhouse where they give you unlimited rolls whether your young or old. I was very disappointed by the way the General Manager acted towards me on the phone.