Momentum Autogroup of Fairfield Nissan Complaint - Complaint Regarding Managers Unprofessionalism
FAIRFIELD, CALIFORNIA -- This evening (Sunday July 24th, 2011), my fiance and I went to Momentum of Fairfield after working with Anthony on Friday evening. We had found a 2008 Infiniti G35 in Vacaville that we liked, but didn't like the color.
As we drove past Momentum, we saw a G35 that we liked, it was black, sticker was 22,089. We found Anthony, after much trouble with two other sales managers, to test drive the car. The number was perfect. We sat down to work numbers with Anthony and met with Sean, who addressed our complaints regarding the other sales persons trying to take the sale away from Anthony. We advised Anthony that we had been looking at another dealership this evening. We found a loan for 2.9% interest, for 72 months on the car we wanted, but it was the wrong color. Since Momentum had the car we wanted we were ready to make a deal. We were willing to pay the sticker ($22,089), as well as taxes, licenses and fees as long as my trade in was paid off in full (the other dealership was willing to give me $800 over my payoff), for the exact payoff of $11,213.20 as long as the interest rate was 3-5%. Sean came back with a piece of paper that said "Trade paid off, $22,089, $512 a month payments". The numbers didn't add up. When we inquired again, apparently Mark Amin had added Gap Insurance and an extended warranty which we asked be removed. Sean advised us that Mark said the loan was for 72 months at about a 6% interest rate. The numbers just don't work. When Mark asked us into his office, this is where things went downhill. My fiance, who is ill and has no voice was unable to speak up on my behalf as Mark Amin belittled me and treated me like I was stupid in front of my fiance, Sean and Anthony. Mark advised me that the bank would not allow me to be on the loan, he also advised me that banks are no longer allowing someone else to trade in their car for someone else. However he was going to make an "exception" for us and he was going to "pay off" my trade in ($11,213) but he was only going to give me $9000 and tack on the $2200 difference to the price tag of the Infiniti. This is not what we had agreed to with Sean. We agreed on the $22,089+license and fees, $0 Down, Trade paid off. He said that if we took off the extended warranty and the gap that the numbers would reflect this. However what Mark Amin was trying to do was essentially make me pay the $2200 difference, which is NOT what we agreed to. We know what Momentum is trying to pull over on us. We were advised that the car was "mis stickered" and Sean agreed to honor the price. I know for a fact that I can trade in my vehicle and that I can also be on the loan, which Mark advised me that his "bank" would not allow me to do. Mark also advised us that my fiancé did not have “sufficient” income to afford the car at $22,089 but if he tacked on the additional $2200 the bank would approve it? I asked Mark to add me to the loan to get a better interest rate, or to even put me on the title and he insisted that the bank wouldn’t do it, because he does this every day and KNOWS what the bank WILL and Will Not do? Is he psychic? HE refused to call the bank even after I insisted.
When it came down to me pointing out that Mark was belittling me, he began to raise his voice at me and was very rude, disrespectful and attacked my character in front of the other sales persons. I am extremely disappointed in the lack of professionalism. It is my belief that Mark Amin was trying to make US pay for HIS mis-stickering of the car. It is not my responsibility to make sure that the vehicle is stickered properly, it is your employees. Regardless of what the window information says, the sticker price is the price to be honored. I don't appreciate his disrespect at all. I am not an idiot. I will be filing a complaint with the DMV regarding his sales person license.
BUSINESS AND PROFESSIONS CODE
SECTION 12024.2. (a) It is unlawful for any person, at the time of sale of
a commodity, to do any of the following:
(1) Charge an amount greater than the price, or to compute an
amount greater than a true extension of a price per unit, that is
then advertised, posted, marked, displayed, or quoted for that
(2) Charge an amount greater than the lowest price posted on the
commodity itself or on a shelf tag that corresponds to the commodity,
notwithstanding any limitation of the time period for which the
posted price is in effect.