LG Complaint - System Stops Working After 4 Uses
Over a year ago, I purchased the LG LHB975 home entertainment system and after 4 uses of watching movies the rear wireless speaker system stops working! I have sent it in twice for repairs and when I get it back, the same thing stops working after 4 uses.
I do not abuse the unit, in fact I only use it to watch movies when I have visitors, which is not that often. I called in to customer support manager after it has stopped working again and I request they have it replaced, but I get told all they can do is continue to repair it. I told them I paid 800.00 at that time just to continue having to send it backl over and over again. I recommend that consumers not purchase a stereo type system from LG, they may have good luck with cell phones, appliances, TV's, but home entertainment systems they need to work on soome more!!!
I am so frustrated that when I do want to enjoy an good new release movie, I have to keep my fingers crossed that I can enjoy it properly on the entertainment system.
it is like every time my family wants to watch a movie at home, I ask myself will the system be working today???? It is a piece of crap just as the customer support is from LG, their website stated that "Fixing It Right the First Time
LG Customer Service Representatives respond with accurate information to provide fair solutions to all customer issues on the first interaction. We take ownership, set accurate expectations, and follow through on all commitments so we never disappoint our Customers.", well I am still waiting for this statement to be true on their home entertainment system!!!!!!! DO NOT PURCHASE ANY TYPE OF HOME ENTERTAINMENT SYSTEM FROM LG, BECAUSE YOU WILL THEN BE COMPETING WITH ME TO GET IT REPAIRED AS I AM!!