Clearwire Complaint - Re: Paid For Services Monthly And They Were Never Activated
My name is Roslyn P. Phillips. I have been a Clearwire customer since January 2010. Clearwire was the only service available in the newly built subdivision in which I moved to in Richmond, Va. I am very pleased with the services, however, I ordered a modem for a PC which has never worked, and I have had several of your technical employees to walk me through the set up and for some reason my services never worked. This past week I choose to get services through another company (only PC services, my home internet services remain with Clearwire). I called in to have my services disconnected only to be informed my services were never connected, the representative I spoke with first (sorry I did not write her name) states the modem was reported stolen.
I asked her how that could be when I have the modem at my home. She then transferred me to the department to have my services disconnected, and I inquired about a refund since I have been paying $ 35.24 for 18 months ($ 563.84 total) and have never had any services. I have tried to use my PC several times at school, at coffee houses, in different states and cities and it never worked, NEVER. According to your representative my services were never activated and it the customer's responsibility to make sure they follow the steps for set up, Clearwire do not track services at all. I asked your representative if I could receive a refund since I have paid for these services for 18 months and have not received ANY services. I am not a wealthy person, and in this economy no one has money to throw away. I am a loyal customer who has NEVER missed any monthly payments, neither have I ever been late, or asked for an extension.
I was granted a 3 month credit of $ 105.72 and 1 month free PC service for $ 35.74. I am appalled that I was not credited a full refund for services I paid for and were never able to use, since my services never worked, and your company has proof, as I know your company keeps track your representative informed me of that in our phone conversation 7-25-11 @ app 11:30 - 12:30, yes the call was almost an our long. I am no longer a satisfied customer and I am requesting a full refund of $563.84 minus the $ 105.72 which will bring my refund to $ 458.12. I am truly outraged at this tactic; Clearwire has shown a poor quality regarding customer satisfaction. I recently purchased a new computer (Apple for $1, 400.00) because I thought my DELL computer was just not working. Well the realization of the matter is MY CLEARWIRE SERVICES WERE NEVER ACTIVATED. Again I am requesting a refund for services I paid for and never used. I also requested that I receive monthly bills and was told that is not possible. I would like to have this matter resolved; I am willing to do what ever is necessary as a paying customer to receive what is rightfully owed to me which is refund. I am not asking for Clearwire to GIVE me anything, I am only asking for what is rightfully mine.
Ms. Roslyn Phillips