Time Warner Cable Complaint - Without a business phone for TWO WEEKS!
8615 SANTA MONICA BLVD. WEST HOLLYWOOD, CALIFORNIA -- I still don't believe I am without my business phone for the 14th day in a row.
I called Time Warner and asked to be swiched from AT&T thinking it would save me a few dollars to bundle my services. WHAT A MISTAKE!
The tech who came out could not figure out how to give me a dial tone.
He never mentioned that the anolog Panasonic business system I had with 12 phones, was not compatible with the digital Time Warner system. Since I could not get a dial tone I told the tech to call headquarters and tell them to forget it I will go back to AT&T. I called and the idiot on the line canceled the entire account rather than porting the line to AT&T thereby leaving my line in limbo. At& T could not get the line back because Time Warner wouldn't release the line. %$#@! I called AT&T to port the line the same day as I was canceled from Time Warner. AT&T can/could do nothing until there is a dial tone. Two week and 3 Time Warner so called techs later, still no dial tone! Time Warner has held the line and refused to release it for TWO WEEKS. AT&T said there was nothing they could do until the line was released.
In the meantime I am without my business phone line. Time Warner can get ready for a law suit. My patience has worn out!
Advise...NEVER USE TIME WARNER FOR PHONE SERVICE YOU WILL BE SCREWD!!!