Samsung Healthy Living: Lifetime Warranty Fail! Complaint - Samsung Health Living: Warranty Fail!
HACKENSACK, NEW JERSEY -- I am writing because I just had a bad experience with Samsung Healthy Living on trying to make a claim on a desktop blood pressure machine (BSD-3007).
This machine was purchased at Sam’s Club 2 ½ - 3 years ago and came with a wrist cuff machine. I called Samsung Healthy Living to try to get them to honor their Lifetime Warranty and I jumped through their hoops and did their diagnostics.
The first thing they did was try to sell me a cuff. They didn’t diagnose the problem and asked if I wanted to take a chance on buying a cuff. I purchased these blood pressure monitors because of the Samsung name and the promise of a Lifetime Warranty.
They told me they could not honor the warranty unless I had proof of purchase (receipt). There was no mention on the packaging that a receipt was necessary to have the warranty honored; however, that information was only disclosed in the manual and you had to open the box to get the manual to read the warranty terms and if you do that in Sam’s Club, you have the potential to lose your membership.
I would like the company to honor their contract with me when I purchased their product. If you had to have a receipt to honor the warranty, it should have been disclosed on the packaging so that the consumer could make an informed decision. As I do not have the receipt and Sam’s only keeps a record of your transactions for two years, there is no way for me to retrieve it. I have purchased items from Logitech and Microsoft with multiyear warranties and all they require is for individuals to return the product and they ship a current item to replace it. This is what I would like to happen in this instance.