Trane Complaint - Trane Hyperion Variable Speed Air Condition Handler - Leaks And They Know It
DAVIDSON, NORTH CAROLINA -- After paying $5000 for a complete Trane A/C install my new Hyperion Variable speed unit had a tremendous amout of leakage around the front cover. I found was paying to air condition my garage more so than my home. Our contractor, and one of his competitors, said some of these units have had problems with leakage. They said Trane was aware, but is doing nothing. My choices were to have contractor install pipe tape on inside of cover, which we did and I still have a smaller amout of leakage. Or replace the unit. Both contractors said this is a very good design, but Trane did a very poor job of testing before saling it. And now they are doing little to correct the issue. One contractor said this unit has resulting in increased sales for Trane's competors. And for calling Trane support, I have called twice and emailed 3 times. Had one person hang up after saying government regulations allow 2% leakage, and the other admitted this unit is having problems. I have emailed them 3 times asking for someone to call, yet no response. I am giving the contractor one more chance to correct leaking cover with a new cover, or a new unit is replacing this piece of junk.
Unfortunately we don't know what we are getting from Trane until it is installed and the contractors try to jury rig a defective part that Trane is aware of. Their support absolutly sucks. Jacksonville Fl