Priceline Complaint - DO NOT use Priceline for out of state reservations
I am in sales and travel a few times a month for about 3-4 days each time (usually by car in state). I had used Priceline "name your own price" option before with no problems because I had control of when I was leaving, my car, etc. Recently I booked a hotel through Priceline at an out of state hotel so that I could visit some of my customers for a few days. The flight that I was scheduled to be on ended up being overbooked which pushed back the rest of the flights, resulting in me not being able to go on my trip AT ALL. I called Priceline to try and cancel my reservation but was told that it was against policy. I told them that I would pay for the first night since I understand that it is a last second cancellation but to please reimburse me for the other two nights. Again, was told that this was impossible. I then asked if they could possibly give me some kind of rain check for my next trip that I know will be coming up. Again, no. Part of my job in sales is customer service and I know that if one of my customers had bought a product but weren't able to use it for whatever reason, I would bend over backwards to have them reimbursed regardless of the pain or inconvenience to me ESPECIALLY if they were repeat customers. I am out $159 and will never use Priceline again because of their inflexibility. They will not get any more money from me in the future because of this ONE bad experience, how does that make good business sense? Anyway, I've heard that Expedia is flexible and I will go with them next time.
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