Alamo/National Car Rental Complaint - Rental Agent was Horrific
ST. PETE/CLEARWATER, FLORIDA -- As my wife and I went to pick up our reservation at the St. Petersberg/Clearwater Airport we were prepared for a rather grim experience if the rental agent named Annie was still there. Sure enough we arrived and my wife got into the Emerald Member line since she is one. Annie rudely pointed out that she need not get in that line. Luckily my wife was helped by a wonderful agent named Lydia who despite, Annie's constant harrassment for renter's proof of insurance (which is not required in FL) and overall rude disposition, handled my wife's rental beautifully. She was extremely nice and made sure all important information on my wife's account had been updated to reflect that we had moved.
We had a great experience upon our return to Tampa International Airport, but needless to say the bitter taste from watching Annie was awful. While I understand how difficult the travel industry is, worked in rental cars, there is absolutely no reason to keep questionable characters like Annie around. She is a bad reflection of your company and can even cause someone not renting from her to have a bad experience.