Philips Electronics North America Complaint - When You're Told of a Design Flaw, LISTEN! - Indoor Amplified Antenna [MANT510} 50 dB boost
Indoor Amplified Antenna [MANT510} 50 dB boost - Complaint
I bought this because it's the strongest I can find, and I need that. But it has a design flaw: the orifice where you plug in the coaxial cable tends to fall out. Once it does, it CANNOT be put back in; even if it could, there's no guarantee it's making the necessary contact.
I returned one unit to the store when this part fell out immediately. I threw out two other units that failed later. I notified Philips, even sent them the loose part, and:
-- they did not thank me for my valuable advice.
-- they did not replace the two failed units.
-- they did not keep me informed of what (if any) steps were being taken to correct the design flaw,
-- they did not get back to me at all!
This is unacceptable. I will not buy any more of these units until the design flaw is fixed. I'll miss a lot of TV here in the sticks, but I refuse to pay for satellite or cable. I want a signal booster that won't fail on me-- is that too much to ask?