Wells Fargo Bank Complaint - Zero access to safety deposit box
Now, that Wells Fargo has taken over Wachovia bank there has been a drastic decrease in cutomer service at the branch located on 200. S. Biscayne Blvd., Miami, FL 33131.
Yesterday on July 26, 2011, bank customers were unable to access their safety deposit boxes. Forty eight hours later, this branch has still FAILED to get a lockSmith to repair the safety deposit vault so as to unlock it and allow customers access to their safety deposit boxes.
Mediocre customer service and this doesn't bode well at all when a bank is supposed to offer customer access to their safety deposit box within a reasonable time. Two days is an unreasonable time for any bank customer forced to wait for a bank's malfuntioning safety deposit vault to be repaired.
Choose another bank.