Ballys Complaint - Charging my bank account after cancellation,
I joined Bally's 2 years ago with the promise of if I got a friend to join and we both paid for 1 year the second year was free. This turned out to be false. After many calls to corporate I was told "Sorry, their was never a promotion like that." My son was a member also, he and I both cancelled our membership in June of 2010, with letters of cancellation. They tried to coerce him into staying with them with the promise of 6 months free. He said "No thank you." A year later he discovers they had been charging his account every month for membership. Phone calls to corporate,(at least 15 calls) were answered by different people and different responses. They said to send a letter to them and they would refund his money. A certified letter was sent. After 2 months of no response and more phone calls, and apparent "supervisor" said they would not refund any money, and they had not received any letter. Their only offer to make it right was to give him "the 6 months membership that we offered him when he wanted to cancel". Calls and visits to the manager at the local Ballys, Tacoma, Wa were of no help either. I am so frustrated and would not recommend anyone to enter into a membership with Ballys!