Lowe's Complaint - Lowe's Broke My Garage Door!
ANCHORAGE, ALASKA -- DO NOT use Lowe's garage door opener installers! They are not professionals, are not honest, and Lowe's will be of no help if you have a problem with their work!
After 26 years of service, the old garage door opener at my former residence (now a rental) broke. The sprocket that drives the chain broke, leaving the chain hanging. The door would still go up and down just fine, and my tenants, who have motorcycles, used it daily for a little over two weeks.
I purchased a top of the line garage door opener at Lowe's, and also paid them to have an installer come put it in. After two weeks of waiting and several calls to Lowe's, the installer met me at the rental. I let him in, and since the tenant was home, I left to go home (1-mile away) and eat dinner. Half an hour later, I got a call from the installer, saying my garage door was "in really bad shape," and that he had to go. This was followed by a call from the tenant, saying the installer had left the door stuck half-way open. I went to the rental to investigate, and found the cables wound/tangled around the axis shaft. I cut the cables in order to get the door shut for the night.
The next day, I called Lowe's, and spoke with the woman I'd talked to when I purchased the opener and installation. She stated that I had signed a contract clearing Lowe's of responsibility for any incidental damage to my property. I asked to speak with a manager, and was given the same information in a slightly rude manner. I called a local overhead door company, who came and replaced the cables on the door. I asked them to fix anything else they saw needing attention, since the installer had told me the door was "in really bad shape." They looked carefully at everything, and concluded that the only thing wrong was the cables needed replacing after the installer had released tension on them and not re-wound them properly.
I sent an e-mail to Lowe's via their website, and received a reply that I would be contacted via e-mail within 24-hours by the store manager. I was hoping for (at a minimum) a refund of my installation fee, since the repair had cost $25 more than the installation. Four days later, I received a call from the store manager, who took all of my information and said he would investigate the situation and get back to me. This was the last I have heard from anyone at Lowe's, despite a follow-up e-mail and three phone calls to the store.
DO NOT use Lowe's installers! They are not professionals, and neither are they honest. I am extremely disappointed in Lowe's, and I will drive across the state before shopping there again.