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Budget Truck Rental Complaint - Wouldn't use them again!
Complaint
AIKEN, SOUTH CAROLINA -- Made a reservation for 10 foot truck to move my daughter from Columbia SC to Aiken SC. No one told me at any point a 10 foot truck would be unavailable. Instead, once I got there I got a 16ft for same price. Had I known this, I would have gone 1/2 mile down the street and rented from U-Haul but we were pushed for time. I drove off with the truck only to get to my daughter's apartment and find that the inside back of the truck was absolutely filthy, not to mention it had water inside from a leak in the roof. I had to make due as we were pushed for time! Handling this truck was terrible. The right mirror was taped with plastic as it was falling out of it's casing. With the price of gas, renting this truck was considerably more expensive. I almost was going to leave the truck on the destination lot as a drop-off, but thought otherwise, as I wanted to make sure I personally saw a Budget representative see that the truck was in better condition than when I got it. I had just filled it up completely but the representative told me it wasn't completely full. I begged to differ, but he told me he was going to charge me $30, if I didn't put more gas in there. I then had to drive this big truck to a nearby gas station and see if it would take anymore gas. The price of a gallon of gas currently is $3.43. As I tried to fill it up more, it hit $3.15 and gas spilled out of the gas tank as it was overflowing. The destination facility was Jordan's Signature Automotive in Aiken, SC. Needless to say, never again will I rent from Budget!
Comments:
Posted by trmn8r on 2011-07-27:
The substitution of the larger truck is something these places are doing now, when the smaller one is not available. You see, they don't actually reserve the exact truck and have it sitting there - in fact, with U-Haul they may ask you to drive 60-100 miles when you go to pick up a truck to get what you need from another location.
So, neither U-Haul or Budget is perfect. The gas thing is ridiculous. Within 1 gallon should be good enough.
So, neither U-Haul or Budget is perfect. The gas thing is ridiculous. Within 1 gallon should be good enough.
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