Conn's Complaint - Grant Your Warranty!
RICHARDSON, TEXAS -- Where do I even begin...My husband and I purchased a living room suite from Conns almost a year ago, but mind you that we started having issues with the company about 6 months into the purchase. During those six months we also purchased other items, that totals our purchases to over 3 grand! Well our sectional began drooping, coming apart at the seams and needed a good cleaning. We were sold the warranty because the saleslady told us they fix and clean our couches. "Its a really great warranty!" With a smile on her face! I called Conns. Came to tell me its wear and tear! They don't clean the couches they only repair tears, stains, or broken frames. Okay, now come a few months after, there was an accident that caused a tear in my couches. Call the warranty dept of Conns, set up a date for them to look at, no one came out, took time off work and such. We call and they pretty much in a nice way called me a liar. I never called anyone, yet how would I know what time, that the tech will call 30 minutes prior to showing, and yet, wrote down the operators name tiem and date! Hmmm, go figure! Anyhoo, took another month to get someone to come out, finally did, about 3 months later into getting someone here to look at my couches. The guy walks in, looks at it, takes 2 maybe 3 pics, and tells me we will receive a call. A lil over a month later, no call, but my husband calls. Tell him its neglect! Took over 3 months for someone to come out and look at the couches...We still have to sit on them, still have to be used, still have the darn tear in it, the constant use will not help the tear, so of course the tear will get worse, because fabric stretches, even it it isn't meant to stretch! Duh!!! So basically my husband was told that they will not fix the couches, they will not speak about it again, and they will appreciate if we do not turn customers away, like my husband says, he will make sure the friends and family we recommended to go, which are a lot...Make sure they realize, Conns...The name says it all!!!
All we asked is for them to grant the 500$ warranty we purchased, we didn't want money or brand new couches, all we wanted was our $1000.00 Couches fixed!!!