Dish Network Complaint - "Yes sir free of charge," "That'll be $99"
FRISCO, TEXAS -- Well I don't even have a damn dish on my roof yet and I am already fed up with Dish Network.
Their sales department the other night told me that TWO HD DVRs, and receivers for my third HD TV and my standard definition TV would cost nothing on installation day.
I said that would be great, chose my channel package and continued on.
Then came installation day.
The technician shows up with ONE HD DVR, and one HD receiver. The HD DVR duals as a SD DVR (which we don't need) and the HD Receiver duals as a SD receiver.
So that means one of our HD TVs now will have to be SD, and our SD TV (which already has a DVR built in) now has another DVR.
I tell the technician this is not the equipment I agreed to. He calls customer support and they tell him that if I want the other equipment (which I agreed to in the first place) I must pay $99 before the technician can even install it.
The technician is about to hand his phone to me so I can speak to the CSR, yet according to them I must call in separately because that's company policy.
So I call in, I get a man named JEM, he says that he has resolved my issue and that I will get my TWO HD DVRs, my HD receiver and SD receiver and no cost today, and that my work order has been updated.
The technician calls back in to get his updated work order, and magically its the same.
I call back in to customer service to see what the deal is and all of a sudden more magic. My call with "Jem" is not in the system and according to them it may have never even happened meanwhile the technician was here when I called them. But both of the technicians calls were on record (more magic).
The technician leaves while I'm still working on resolving the issue, closing out the order and I am billed $74.91 immediately for the first month of service... but I don't even have a damn dish on my roof. Now I am also locked into a 24 month deal and can't even do anything about it... BUT I AM NOT EVEN ABLE TO "ENJOY" THEIR SERVICES as they have installed nothing!!!!
What the hell is going on? This company is very corrupt.