Choice Hotels Complaint - Customer Service
PIGEON FORGE -- My family will be at the Mainstay Suites in Pigeon Forge, TN next week for the 4th of July. We thought it would be nice to have a cook-out. I e-mailed the property in hopes that someone there could help us. Instead of getting any help all we have gotten is agrivated. First we got the "PAT" answer: We have grills on the property or you can go to the park. We were not told that there is ONLY one FREE grill the others are $100 to rent. We were not told that the pavillion had to rented too for $350. Then we contacted Choice Hotels who claimed that Mainstay was NOT a Choice hotel, that Choice only took reservations for Mainstay. Yet, the Choice website states the list of "OUR BRANDS" and Mainstay is a Choice Brand. Then the manager of the Mainstay wanted to cancel our reservations 5 days befroe arrival on a holiday weekend. Just because we wanted Mainstay's help to have a cook-out. How ridiculous was that?
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