Progressive Auto Insurance Complaint - Very courteous customer service reps, but company in USELESS
I am a safe driver with 17 years of driving experience and 0 tickets 0 accidents. couple of days ago got rear ended in my 2010 Rav4, reported the accident to Progressive, the guy who rear ended me had Farmers insurance. Progressive lady told me not too worry the claims adjuster will call tomorrow by 5pm and will take care of everything. Two days later still no call from Progressive claims adjuster, so I called the guy's at fault Farmers insurance, they stated the guy called in and admitted it was his fault, they gave me a list of qualified shops to take my car too, and arranged for a car rental, also they said if I needed a rental for longer period they will cover that as well. I called Progressive all they do is apologize and do NOTHING, big on promises very little on delivery, I am just wondering if they treat me this bad and the accident wasn't my fault and the other insurance company pays for everything, how bad would they have treated me if it was my fault?
At any rate if Farmers does a good on it's promise to fix my car to 'as good as new' condition I will switch my 2 cars and 2 home owners policies to them.