PC Richards & Son Complaint - Horrible Refrigerator!

Review by neuronesp42 on 2011-07-28
I am unsatisfied with the product that Pc Richards sold to me. I purchased a very expensive LG refrigerator a year ago and already the motor went bad. I called to have a service technician fix it and they sent a technician over 4 days later. When the technician arrived, he assessed the problem and ordered the part replacement. For some reason, PC richards decided to have the part delivered directly to my house. And what did the geniuses deliver? A fridge door replacement. When the tech returned to fix the fridge it was of course a waste of time because he didn't have a motor replacement to work with, he had a door.
I was so upset that I called the service department to complain again. They were so embarrassed by the mistake, that they said they would give me a new fridge but I would need to purchase a new warranty contract as a result. I complained that I already have a 10yr warranty and this should still be active since the fridge is only 1 year old. They said replacing the fridge means ending my contract. I was so upset. I had no choice but to opt to wait longer for them to order the correct part and wait for the technician to fix the fridge.

It's been almost 3weeks without a working fridge in this heat wave and I lost a lot of food thanks to Pc Richards! SAVE YOUR MONEY AND PLEASE DO NOT BUY MAJOR APPLIANCES FROM PC RICHARDS! YOU'RE BETTER OFF AT SEARS!
Comments:1 Replies - Latest reply on 2011-07-28
Posted by Venice09 on 2011-07-28:
So, they gave with one hand and took away with the other. Slick way to get more money from you. I suggest reading the warranty yourself to see if they are giving you the correct information. Don't just believe what they tell you.

I went to PC Richards once on the recommendation of a friend and was not impressed at all. The salesman was not knowledgeable and too pushy. He just kept offering me a better deal on things I didn't want. I finally walked out.

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.

More Reviews on PC Richards & Son: