PC Richards & Son Complaint - Horrible Refrigerator!
I am unsatisfied with the product that Pc Richards sold to me. I purchased a very expensive LG refrigerator a year ago and already the motor went bad. I called to have a service technician fix it and they sent a technician over 4 days later. When the technician arrived, he assessed the problem and ordered the part replacement. For some reason, PC richards decided to have the part delivered directly to my house. And what did the geniuses deliver? A fridge door replacement. When the tech returned to fix the fridge it was of course a waste of time because he didn't have a motor replacement to work with, he had a door.
I was so upset that I called the service department to complain again. They were so embarrassed by the mistake, that they said they would give me a new fridge but I would need to purchase a new warranty contract as a result. I complained that I already have a 10yr warranty and this should still be active since the fridge is only 1 year old. They said replacing the fridge means ending my contract. I was so upset. I had no choice but to opt to wait longer for them to order the correct part and wait for the technician to fix the fridge.
It's been almost 3weeks without a working fridge in this heat wave and I lost a lot of food thanks to Pc Richards! SAVE YOUR MONEY AND PLEASE DO NOT BUY MAJOR APPLIANCES FROM PC RICHARDS! YOU'RE BETTER OFF AT SEARS!