Sprint PCS Complaint - Sprint: An Unfriendly, Unworkable Company
AUSTIN, TEXAS -- If you are considering joining sprint, consider the below two scenarios that have happened to me as a loyal customer.
1st: A year ago, I received a notice on my phone that service would be cut off. Upon talking with a Sprint Representative, I learned that this was because I made a call one evening at *8:59 PM* (no, I am not exaggerating)that was roughly two hours long. Because it was 1 minute before my anytime minutes, all of that phone call was billed to my Anytime minutes. Though I spoke with many different managers and supervisors, the bottom line for them was that I owed them $270.00 for that phone call. There was no willingness to put all but one minute of that phone call on my unlimited evening minutes. I wrote to many different people to voice my complaint and didn't even get a call back.
2nd: My purse was recently stolen. So was the cell phone inside of it. Sprint gave me the following options: Continue to pay the monthly premium until my plan expired (which only was prolonged because last December I changed the number of minutes in my plan and of course had to renew another one year contract),pay a $150.00 cancellation fee, renew another two year contract and get a $150.00 mail-in rebate, or pay the full price of another phone & keep that until next December. They made no effort at all to understand my situation, and at one point in the phone call the manager I was speaking with asked me whether I would blame the cable company if my TV were stolen. To which I could only say that one can cancel cable service at any time and only be billed for maybe another month, but still, you can cancel that service.
3rd: With no rollover minutes, I've been in many situations where for 8 months of the year I don't even use half of my minutes, and then 2 months of the year I go over them, leading to astronomical phone bills. If I pay for all of those minutes each month, shouldn't I be able to keep them for when I talk more?? Only makes sense. And, it only seems to come from a progressive company that respects its customers.
I would never recommend sprint, and have had a number of negative experiences with the company, leading my to think they are entirely unsympathetic and unfriendly. This is why I will pay the cancellation fee and join a company with much better customer service.