SuperShuttle -- San Francisco /San Jose Complaint - SuperShuttle -- SFO/San Jose -- Horrible
Horrible experience with SuperShuttle San Jose!
Unpon arrival in San Jose airport about 9:30pm on 7/24, we called the dispatch 800 number as instructed to notify, only ended up waiting for more than 20 minutes to be answered. Told to go to the ground floor of garage and a SuperShuttle van would be waiting there. We did see a van waiting when got there, got into the van, but only to be told that the van was not for us.
Since other passengers already sitting in the van were all going to the same direction as we were (Sunnyvale, Mountain View, Palo Alto), the driver called the dispatch to request taking us instead of waiting for someone whose flight got deplayed for one hour. The dispatch insisted that the driver wait, making us get out and wait for next van.
We waited 15 minutes before another van showed up, with a rude driver. The van circled around the airport once, back to the same spot, to wait long for a last-minute assigned passenger from another flight.
In the end, passengers going to three different directions (Mountain View/Palo Alto, Fremont, East San Jose) were thrown into the same van. The driver decided to drop off the person to East San Jose first, then to Fremont, and finally come around to Mountain View/Palo Alto.
The worst part is that when we expressed frustration and suggested alternative route, the driver got rude and hostile and spit out long stream of insult and racial slurs, threatening to kick us out, saying "he does not care about SuperShuttle, not about where you are going or how to get home, not care if you are ....".
While on the van, I noticed that the dispatch was constantly paging drivers about no driver / no van / passenger waiting.
In the end, it took us more than THREE hours to get from San Jose airport to home in Mountain View.
HORRIBLE. Do yourself a favor. Don't ever use SuperShuttle again!