Hotwire Informative - Canceled trip to San Francisco
I had booked a trip to San Frncisco by "hotwire".But someone of a call center called me and canceled the flight. So I dicided to book with united airlines. When I arrived at San Francisco, my creditcard was overdrawn and I could't use it. When I phoned my bank the told me that Hotwire had taken the money. I was very surprised and called Hotwire, but they refused to give the money back and the were not very polite on the phone. The had not send the flight tickets or conformation, but still want the money. When I was back from holiday I contacted my credit company and I told the story wich had happed and the booked the money back. But "hotwire" took again the money and I contacted again the credit company and the withdraw again the money and that was the last time. Talk to the manager was also a bad experience from "hotwire".Not polite and not friendly and searching for a sollution only refusing and hostile aditude. Never again "hotwire" and I warn all the people I know in Europe.