Sony Complaint - Do NOT buy a Sony Vaio if you expect reasonable service
JEFFERSONVILLE, INDIANA -- Bought a "Z series" Vaio at the Burlington MA Sony Style store on 4/24/2010 including extended service contract with accidental damage handling.
Screen developed a black spot - called for service 6/30/2010 and was shipped a mailing box. Mailed Vaio for repair on 7/5/2010. Over 3 weeks the unit has been sitting a a repair depot waiting for parts with no estimated completion/return date. All calls to Sony have resulted in apathy - they disavow their ability to do anything to expedite and don't seem concerned over the length of time to repair.
For a $2000 computer under service contract this is unacceptable service. Contrasting it with Apple Macbook service where you walk in and a human being explains what will happen and then it actually does! Sony has passed service off to a 3rd party who has no motivation to respond to customers, then Sony doesn't inventory the parts needed. All-in-all a really crappy experience.
DO NOT BUY SONY VAIO products if you expect reasonable service.