Bank of America Complaint - Incompetent Customer Service
CHARLOTTE, NC -- Bank of America cost me $206.00 by placing my card on Security Hold Status for fraud. I was trying to book a vacation to Hawaii and submitted my payment information. I was met with a response stating the card was invalid and I should try again with another card. Customer Service on the site had no idea what the problem was. B0fA never called me or emailed me with a Fraud Risk until five hours later. The flight would have cost me $2,366 when I first booked it. But five hours later it cost me $2,572. I asked BofA Customer Service what was so unusual about booking a vacation (especially when I book vacations once or twice a year), they stuck to their SCRIPT and read to me that there was unusual activity, and it was for my protection. (THAT REALLY DOESN'T ANSWER THE QUESTION ABOUT WHAT WAS UNUSUAL, NOW DOES IT). I wasn't aware that my SECURITY with BofA would cost me $206.00. This isn't the first time they've cost me. Last time it was unusual for me to be purchasing clothing from a women's store. I thought it would be easy using my BofA card to buy my wife gift's for her birthday, but they made that an experience too. I'm pretty sure I told them back then to stop protecting me. Now, why do CEO's and CFO's get millions of dollars in bonuses when they can't manage something as simple as my account when I am planning a vacation. I realize that $206.00 means nothing to a millionaire. And since BofA claims they can't refund me the $206.00 that they clearly and undoubtedly lost me, I will pull my $100,000 out of their bank and place it somewhere that isn't robbing me blind.