Star Furniture, Lafayette IN Complaint - Do Not Ever Buy From This Store
LAFAYETTE, INDIANA -- I bought the Ashley Furniture power reclining sofa and recliner with wide seat (Exhiliration Chocolate model) from Star Furniture. I purchased them on May 22, 2011. The two cost $2235. After three weeks from delivery, I notified the store that both the sofa and recliner had problems, more specifically that the leather of seats was wrinkling and sinking in. I waited two months until the technician came. It took him three hours to change one of the three cushions. After he changed the cushion he gave up because he realized that it did not solve the problem, in fact it made it worse. The next day I talked to the store and asked for a replacement because the technician could not repair them. The answer I got is that their policy is not to replace the furniture but rather to repair it. The only solution they gave is for them to take the sofa and the recliner to the store for repairs from their master technician and this will take another one or two months. I will end up with refurbished furniture and it take a couple of months to get it fixed (if it will be fixed) and in the meantime I will have no furniture in the house. In conclusion, I will not be buying anything from Ashley Furniture or Star Furniture Store in the future.