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Caribbean Airline Complaint - Security Check Before You Board The Aircraft

Review by reneejohn567 on 2011-07-29
July 26th, boarded Caribbean Airlines at Piarco POS. A security person, (I was one of the last ones to board the aircraft) she pulled me aside and said in a firm, arrogant manner, place your bag on the table, open the zips, take off your shoes. I placed my computer bag on the table and open the zips of the bag. She looked at my computer and said "what is this" I said what do you think? She said in a nasty voice, place the computer on the table and start the computer ... she had a smile on her face and proceeded to take me a short distance... with my computer in hand walked me over to an outlet and started the computer. Her manner in handling me for a security check was the wrong approach. She made me feel that I was a crook and was certain that I was carrying something she was looking for. This is not the kind of behavior security personnel she exhibit. I asked for her name and she went over to a gentleman and spoke to him, he came over and said, she is doing her job...he should also be trained to understand that this is not the way security personnel should behave.

The flight was delayed and it was after 1 am in the morning and this kind of behavior with the security people is not acceptable. THEY SHOULD BE TRAINED FOR SENSITIVITY AND NOT BE SO RUDE IN HANDLING PASSANGERS.

THANK YOU.
Comments:10 Replies - Latest reply on 2011-07-29
Posted by biomajor on 2011-07-29:
It is against the TOS to use names on this site, you may want to edit your review. Also, she was just doing her job. Bombs can be placed inside dummy devices. At least you weren't in the US and subjected to the Pat Down.
Posted by trmn8r on 2011-07-29:
I always defer to security personnel, and wouldn't dream of being snarky with them. They are just doing their jobs.
Posted by Starlord on 2011-07-29:
When you see some of the weapons and instruments of destruction people can make from common objects, you will have a different view on the amtter. My wife and I used to deal in knives and swords, etc, and refused to carry one itmm and notified security at Sky Harbor airport in Phoenix of the item's existence. It was a 'cake cutter' comb that the handle pulled out of the comb part and was like an ice pick, scary. The courthouse3 in Florence, AZ requires people with cell phones to change the screen for security, as some people have converted cell phones to firearms, and a cell phone can be filled with Semtex or C-4 to make a fairly dangerous explosive device. The security person was simply doing her job. Sadly, after going through the identical routine time after time and day after day, most people get sort of a boring or aggressive performance manner.
Posted by spiderman2 on 2011-07-29:
I think you sealed your fate when you answered her question with "what do you think it is?" You may not like it, but security personnel are just doing their job. Your experience doesn't sound like anything out of the ordinary to me.
Posted by Anonymous on 2011-07-29:
Doing her job aside, when you asked for her name it and/or her employee ID # should have been promptly provided to you.
Posted by madconsumer on 2011-07-29:
although humiliating, the tsa does at random select a passenger for further screening. this has happened to me a time or two. removing shoes has been done since 2001. i have found if i act polite, and do not act short tempered, they get it over quickly. they often have laptops turned on to verify they are real and not some hidden device.

thousands of passengers have complained about the rudeness of tsa for 10 years. nothing has changed, and perhaps nothing will.
Posted by jktshff1 on 2011-07-29:
Yep, just gotta go with the flow..
Posted by BEJ on 2011-07-29:
Back in the old days when people still had portable cassette players, I was asked to turn mine on while going through security on a flight from Los Angeles to London.
Posted by Skye on 2011-07-29:
I don't understand what was so hard about answering her question of what is this, with the answer, instead of playing the asking her a question back game, saying, "what do you think it is".

Better safe then sorry, and she was doing her job.
Posted by MRM on 2011-07-29:
Ah! This scenerio is similar to the Motorola Atrix commercial where the TSA questions the traveler "is it a phone or a laptop"

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