Sears Complaint - Sears fails to help a Senior!
MEDFORD, OREGON -- I will NEVER call Sears for repair service again.
The Sears Tech tore apart my washer to determine its condition and to see what was to be repaired. He understood the age of the machine and did a complete examination of the parts required. I was under the impression that Sears would "Fix it right the first time" and would "Guarantee their work". NOT SO! As per their websites claim. It does not mention any restrictions on the age of the machine, its model nor any manufactures defects.
After the Tech fixed my washing machine, I proceeded to do a full load. I called Sears right away when the water level went bad. I managed to catch it before anything happened. The Tech came over right away, but HE determined it was just the knob. He never did check any further although I asked him to and pointed out what I thought was wrong. Had the Tech really took the time and checked it out properly he would have discovered the pressure switch failed. I wound up with a FLOOD in my home. I am not asking for much. All I wanted was some kind of compensation for my loss. I had to spend 5 days cleaning up the mess on my hands and knees and I am 79 years old... Now I worry about mold and other FLOOD related issues. I feel as if SEARS let me down because I am too old to worry about.