Securustech.net Inmate phone call service Complaint - Impossible to communicate with them
DALLAS, TEXAS -- I have been attempting to get complete information on exactly how much this company charges for their services. A distant relative is in a Kansas jail awaiting trial. Mind you, he has not been convicted of anything. He and his family do not have money to pay bail bond, so poor guy has to sit in jail awaiting trial. That jail only allows the inmates to make phone calls collect using securustech.net. I have scoured their website and called their 800 number trying to find out exactly how much they charge. It is impossible. You cannot get clear information without first setting up an account, and it seems as if they start charging you immediately just to set up an account of any type. I sent them an email, and got an auto-respond message back asking for my account PIN. There is something very, very wrong with this situation. It would be very easy to set up a googlevoice account for FREE. To require everyone to use this system before they can communicate with an inmate strikes me as unconstitutional.
Based on the inability to connect up with a live person just to answer some simple questions does not bode well for the type of service one will get from this company.
And that they do not clearly list all their set up fees and charges on their website, gives cause for concern that they are gougers and have dishonest billing practices.