Securustech.net Inmate phone call service Complaint - Impossible to Communicate With Them

Review by pj-here on 2011-07-29
DALLAS, TEXAS -- I have been attempting to get complete information on exactly how much this company charges for their services. A distant relative is in a Kansas jail awaiting trial. Mind you, he has not been convicted of anything. He and his family do not have money to pay bail bond, so poor guy has to sit in jail awaiting trial. That jail only allows the inmates to make phone calls collect using securustech.net. I have scoured their website and called their 800 number trying to find out exactly how much they charge. It is impossible.

You cannot get clear information without first setting up an account, and it seems as if they start charging you immediately just to set up an account of any type. I sent them an email, and got an auto-respond message back asking for my account PIN. There is something very, very wrong with this situation. It would be very easy to set up a googlevoice account for FREE. To require everyone to use this system before they can communicate with an inmate strikes me as unconstitutional.

Based on the inability to connect up with a live person just to answer some simple questions does not bode well for the type of service one will get from this company. And that they do not clearly list all their set up fees and charges on their website, gives cause for concern that they are gougers and have dishonest billing practices.
Comments:38 Replies - Latest reply on 2014-04-07
Posted by Skye on 2011-07-29:
Maybe the FAQ'S can help answer some of your questions regarding the price of calls.

Posted by jktshff1 on 2011-07-29:
good reply Skye, better than what I was thinking.
Posted by raven2010 on 2011-07-29:
Skye is right--they have very detailed info on their site=---fees are very clearly indicated

Posted by John on 2011-12-01:
My a friend or mine was arrested and they use the some system hours on the phone trying to set up an account with them just to get my master card isn't able to go through their system in I know I had money in the account and it works.
its a rip off I bet they make at least 12.50 profit off each call and you don't get credited for the time not used. If anyone should be in jail its the owner and the ceo's of securustech!!!
Posted by travis on 2012-02-21:
This company is unprofessional and a rip off. you can't speak to anyone without having an acct. once I set up an acct, my acct was blocked and I asked why and their reason was I need another phone service provider....no clear reason as to why. stay away from this company if you can. FYI they are expensive, fees,fees,fees!!
Posted by kino on 2012-08-29:
yes I am going through the same problems with securustech in Kentucky. they are ripoffs. I even changed my phone no. from al to Kentucky and they blocked it.how do they know where you are calling from if you have a local number???
Posted by stan on 2012-10-12:
Do not use this company. They rip you off! I could never receive the calls. They closed the account and took my money.

You can't even talk to anyone.
Posted by A friend on 2012-11-12:
Thet are the most unproffesional supposed to be phone service center I ever dealt with they need to be shut down.
Posted by Zonda on 2012-11-13:
They block calls illegally and want to charge $14.99 a call to speak with the inmate. You can report your experiences with the FCC at www.stopsecurus.org
Together we can stop this company from their illegal activities!
Posted by George on 2013-02-05:
This is appalling. You can not get any rate information from the live calls or from the internet. It is a total scam and something should be done to stop this. They are making a $14.00 profit off of every call. They are taking advantage of people when they are down and have no other choice. They have a monopoly over the phone service and this should be illegal. I would imagine that there are people in high places getting kickbacks from this company to operate this way. I hope someone has the power and the knowledge to investigate this. These people are the scum of the earth.
Posted by linda on 2013-06-01:
I put money in ...2 days now.. no phone calls....
Posted by Patricia on 2013-06-06:
RIP off. I opened an account and now I can't receive calls . No matter what time of day you call you cannot get through. Inmates were better off with consolidation.
Posted by Don't deserve calls on 2013-06-09:
Why in the world would you people go through all the aggravation and more importantly spend that much money on an incarsarated person ... They are there to be punished . In reality it is you people being punished
Posted by Wait til it happens to you... on 2013-06-11:
Our loved ones deserve support no matter what they did. In many cases, these people have not been to trial, only accused. Goes to show how much you know about the legal system!
Posted by marie on 2013-06-13:
fortunately my experience has been somewhat good I listed my number as well as three other phone numbers on my account and so far my brother has been able to call just my number but it's better than nothing. And the cost has been reasonable. But when I added my moms number both on the automated phone number as well as online 2 times now it still doesn't go through. A son deserves to talk to his mother this is driving both of them crazy. Not to mention all situations are different and my brother has a supportive loving family that are going through hell with my brother being locked up in an overcrowded prisons. These phone calls meaneverything to him
Posted by Adrian hicks on 2013-06-18:
Yea they took my money as well and they said they would return it to me in 4 weeks and I still haven't received my money back and you can never talk to a live person my advice is not to use them they are a rip off and very bad customer service
Posted by edna on 2013-06-20:
I got call on yesterday none of my information was correct after setting up an account for my son. but they wanted me to pay on the account.They said my e-mail and pin number didn't match with what they had on file so they couldn't give me any imfro. now I know that I know my e-mail and pin number also the zip code where. WOW but they said I could pay on the account.and as for the person that made that negative comment I'm sure glad y r not the judge the Lord is y inever done nothing wrong in my life hypocrite I sure hope y don't have to go through none y want make most likely.
Posted by renee on 2013-06-25:
please report all your stories to the FCC. This is the only way to change the jail or prisons use of this company and or stop this company.
Posted by Don't give then account numbers on 2013-06-26:
I opened an account July 2012 an closed it December 2012, due to person being moved an that place not using secure or whatever con name they use. Anyway I opened it up in May 2013 cause my friend got moved to a place where only this is available. But it's late June no calls. So I find out almost July now that all the money I put on the account during July 2012 to December 2012 they said they didn't get paid. I've been on phone 6 days in a Rome for hours telling them I have my bank statements to show everything was paid. Then they said someone didn't authorize the money comeing out of bank when I'm looking at my banker an 1 year of statements. I mean come on. I went back to pen a paper cheaper less stress inmates don't like but I can't help that. If I was u I wouldn't use this company the prisons are in with it that's why it's the only way to receive calls. In western KY the jails an prisons sell phone cards never had a problem. I'm trying to get my baby moved out of that place to a better in western Ky. Again do not use this company it will cost u money an hurt feelings.
Posted by LSOTO on 2013-07-01:
I too, opened an account and put $25 dollars, my son was out before and did not make any calls or used any of the money....now, I cannot even get a full refund, I checked their website and asked you to click here to chat live...they have me going around in circles.Truly they are a scam!!!!!
Posted by lynnettachristie on 2013-07-08:
I paid $68 for a serve, but couldn't here from my mate, on 7-3-2013. On 7-6-2013 my mate try to call again. and it says from fed jail and I pay $15 and still have not talk to my mate. What's going on ! Can I talk to anyone not a machine.
Posted by GoDDess on 2013-07-15:
Just remember folks. You can add money to your loved one's account through commissary. They can buy phone cards on their own. This is the best way to stay in contact. To the fool that lives in a glass box. Whe the comes and you need that phone call. You will not have one.
Posted by THE TRUTH on 2013-08-01:
Bottom line is when it comes to jail, you don't get loyal treatment, jail calls has always been high, they run a business, you can complain, won't do no good, they put in bids to be able to provide this service and the federal government accepts their off, the government already know their fees, but if you want to talk to your loved one, you just got to roll with the punches, unless you been locked up you have no idea how it feels to not be able to talk to someone, if you are perfect well guess what you have kids, grandkids, and more to come, it might come back to bite you, the Web page has a call rate calculator use that, and read the fine print, but you can either use the service or you don't
Posted by tamara smith on 2013-08-02:
This is so wrong to take advantage of people shamevon them wonder how many people they stole from
Posted by Caught up in their scam on 2013-08-03:
I was referred to securus by the phone company. My son could not get through so I closed my account. I'm almost certain that I won't be getting my money back since no one answers the phone or the live chat. I'll be calling the phone company back tomorrow to let them know that the company they promote is a scam.
Posted by Peggy Deffenbaugh on 2013-08-23:
I put $ 30.00 in an acct for my grandson on 8/17/13. As of today 8/22/13 he has not been able to make a call to me. Recording says insuffient funds.have tried customer service 3 days in row and no answer except ongoing recording about wait time ,someone will be with me in a moment, etc etc. Tonite I held for 65 min and never got a person. Also online message said would send a password to my email---never came. I am contacting the States Attorney office to report this RIP OFF company!!
Posted by Nesie on 2013-08-23:
Yep, couldn't agree more. I called once and was on hold for over and hour. They were probably closed and did change their phone system. The rates are through the roof. Every time you put money on the account there is a $6.95 fee just to add money plus, every call there is a 2.80 per call connection fee and it is .41 a minute, That is the rate for Cahttanoooga anyway. I agree, they should not be allowed to get away with this.
Posted by csweeny.1 on 2013-09-20:
securustech.net inmate telephone services
suck! They are always creating dropped calls and robbing the money from my acct.
I'm calling the FCC and the states atty.
Posted by Gail on 2013-09-27:
Just as privatized jail facilitites are making it worse for prisoners and encouraging more sentencing, so Secristech kicks prisoners' families in the teeth. Does greed know no bounds.
Posted by lee on 2013-10-08:
This company is no good,they do not know how to give out information. Not only that,I gave a payment charge by them through money ,cause they gave the info to sent it by moneygram, advised by securus ..and after a week waiting for the payment to go through ,moneygram return the payment they did not sccept.securus said sent it by our collection agency and I did exactly that ,,pay with a MasterCard..wait a few days they said .now I just call for my status and they tell me ..how was that cause they don't have a collection agency..I ask ti speak to a supervisor and I was speaking in Spanish and she said o sorry our Spanish supervisor is not in until tomorrow,..only have and English speaking supervisor ,for her surprise I said in English ...is fine I will speak to him ..and finalling wait in the call for 20 min to have them hang on me. Incredible but true..securus billing company is no good....
Posted by Trista on 2013-10-17:
Securus SUCKS!!!!! They are nothin but a rip off!!!!! I can't believe how unprofessional and rude these people are, that is when you finally are able to talk to a real person.. I hope this company gets shut down!!! All they want to do is steal and take advantage of peoples hard earned money. Just so we can speak to a loved one in jail.. Securus you should be real ashamed of yoursef!!!
Posted by pat on 2013-10-23:
I have been trying to reach secures for a week now! I applied for a different phone service which is called cheap jail calls.I was told to call secures and give them the phone num that cheap call gave me to give to my husband so he would be able to call home , and I have not yet been able to speak to either phone service,and they have already taken my money.I'm starting to think these phone service are all working together.(I just want to talk to my man)
Posted by cardarel Alexander on 2013-11-01:
Sset up a prepaid account got a number and my brother still can't get through.
Posted by Pam Wright on 2013-12-11:
Won't take my MasterCard credit card and can't get a live person through customer service. My daughter is sitting in jail thinking I don't care because of this. I am disabled so its very inconvenient for me to get out. this is a sloppy company.
Posted by sandy on 2013-12-15:
So glad I googled this website. I WON'T be signing up! Pen and paper will have to do. -Thank you for all the info shared by others who have been wronged.
Posted by homer saylor on 2014-02-01:
After using this rip-off company when my girlfriend was in jail and using this high priced,rip-off company and after her getting out of jail, I called to cancel my account. YOU CAN NOT GET ANYTHING DONE WITH THAT RECORDING!!! And after cancelling a week later while checking my bank statement found out that it was still open and they were saying that I had reopened the aacount later the day I had closed it!!! and then would not let me into the account because they were saying there was a new passcode and since I didn't know it would not carry out my previous wishes!!!!!
Posted by Teresa on 2014-03-06:
I set up an account with scurustech on line, that cost almost $50.00 for "unlimited minutes" for a month. I received a confirmation invoice from a company named, JailCallServices. That was the last time that I could ever reach scurustech or this JailCallService even to write customer service. The ONLY contact I have with scurustech is a recording wanting me to add money for every three call's I receive. So much for unlimited minutes a month, now I'm out $48.87 for the first month and set up fee for this fictional account! I'm still paying per call if I want to receive calls what a Rip Off!!! I'm thinking about hiring an Attorney to bring a "Class Action" Law Suit! I guess these greedy companies are counting on know one doing that!
Posted by Tom Adams on 2014-04-07:
My laptop was out so I tried to put money on account with phone wanted to put 10 dollar on there at a cost of 7 dollar but fine it is what it is but it put ten cents on there at a cost of 7 dollars when I called I was told there was not anything could be done if I still from someone I go to jail ?

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