Whirlpool - Poor manufacturing of washing machine
Whirlpool Duet washing machine - Complaint
I have been having a nightmare experience with a Whirlpool Duet front-loader washing machine. Here's why.
I purchased the washer in August 2010, just after we moved. The washer was installed and worked fine.
May 2011: The washer began shaking during the spin cycle. At first we ignored it, but after a while, the machine shook so hard it actually sounded like a jackhammer in our laundry room! We didn't think that was normal, so we contacted the retailer we purchased it from and scheduled a warranty appointment to look at the washer.
When the tech arrived and examined the washer, he determined that the springboard had not been added to the washer during manufacturing. He scheduled another appointment to put in the springboard. We thought everything was fixed, and the washer ran properly for about two months.
July 29, 2011: Today my mother had some clothes in the wash when we heard something that sounded like a jackhammer. When my mom went to investigate, she discovered that the washing machine was in its spin cycle and was shaking violently. NOT AGAIN! We just had this thing fixed TWO MONTHS AGO! So my mom called the retailer again to schedule an appointment. We have one set for tomorrow afternoon.
Overall, I believe that Whirlpool made a very big mistake in the manufacturing of this washer. They left out an important component of the machine. It's a good thing it was still under warranty from Lowe's, or Whirlpool's manufacturing error could have cost us a ton of money!