Allen Car Care Center Complaint - A Dishonest Auto Repair Company

Review by MartinM on 2011-07-30
ALLEN, TEXAS -- Back in Feb, 2011, I took my 2007 Ford Sport Trac to them to have a wheel bearing replaced. I left it with them since Bob the owner had to order the wheel bearing. I got a call a few hours later and he told me that he and one of his techs test drove the truck and didn't hear any issues with the bearing. I told him to go ahead and replace it.

Around closing time he called me again to tell me the truck was ready and that my steering wheel was really loose. There was no mention of it when he test drove it prior to the repair to my bearing. During the repair, they did something to damage the steering wheel and are trying to cover it up by saying it was that way when I took it in.

The following morning I had to drive the truck with a loose steering wheel to the Ford dealership to have it repaired at a cost of over $100.00.

If you decide to do business with this guy, I'd suggest you stay with your car/truck and watch everything they do to it. I will no longer do any business with this company again.
Company Response on 08/01/2011:
This is a rebuttal to the many blogs and attempts by this man to hurt a good, honest family owned and operated business. This man was advised against replacing the part he thought was bad. Upon a test drive the technician could not find any noise related to the wheel bearing he wanted replacing. The tech. said he would be more worried about the looseness in the steering wheel than anything else and showed me, Bob how it was unstable. We advised this fella against the wheel bearing, but oddly enough he wanted to get it changed anyway. We did and I advised him of the steering wheel being loose, even walked him out to his vehicle and showed him! That's when he turned on us as if we had broken as he says "something" in his vehicle......next started all this slander and attempts to discredit our reputation. Here we advise against spending the money on a repair not needed and he bites the hands trying to HELP him. Not once but on several sites such as allenonline.com, ripoff.com, pissedoffcustomer.net, here and many others. As you can see by visiting these other sites he has a drive to hurt, we pray his heart will soften and reality will become his understanding.
Comments:3 Replies - Latest reply on 2011-08-01
Posted by Alain on 2011-08-01:
Try going to the Texas Consumer Complaint Center (University of Houston) at http://texasccc.com/complaints.asp to see if they can't be of assistance with reporting this event.
Posted by Bob on 2011-08-01:
This is a rebuttal to the many blogs and attempts by this man to hurt a good, honest family owned and operated business. This man was advised against replacing the part he thought was bad. Upon a test drive the technician could not find any noise related to the wheel bearing he wanted replacing. The tech. said he would be more worried about the looseness in the steering wheel than anything else and showed me, Bob how it was unstable. We advised this fella against the wheel bearing, but oddly enough he wanted to get it changed anyway. We did and I advised him of the steering wheel being loose, even walked him out to his vehicle and showed him! That's when he turned on us as if we had broken as he says "something" in his vehicle......next started all this slander and attempts to discredit our reputation. Here we advise against spending the money on a repair not needed and he bites the hands trying to HELP him. Not once but on several sites such as allenonline.com, ripoff.com, pissedoffcustomer.net, here and many others. As you can see by visiting these other sites he has a drive to hurt, we pray his heart will soften and reality will become his understanding.
Posted by MartinM on 2011-08-01:
I have written this review and many others for the sole reason to inform other customers of the issue I had with this company.

As I've stated in several others, if my steering wheel was loose before taking my truck in for repair, this would have been the first item I'd have wanted looked into and repaired. Having the wheel bearing replaced has nothing to do with the steering wheel being jerked loose. I have no idea what they did to cause this, but the fact remains they caused the problem and won't admit to it.

As far as my bearing being bad or not, I have had no further clicking sounds coming from the replaced bearing.

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