Budget Rent-A-Car Complaint - Bad customer service at Budget Wilkes-Barre PA location
WILKES-BARRE, PENNSYLVANIA -- I recently rented an SUV from Budget to drive from FL to Wilkes-Barre PA. While the people at Budget Florida were nice and courteous, I got the complete opposite experience at the Budget location at Wilkes-Barre.
Upon returning the car, the representative who identified herself as Jessica, went out to check the vehicle and came back in to tell me that the car was not full of gas. I had to show her my receipt that I had just filled the tank so that she would believe me, even though the gas tank showed a full tank.
Additionally, she seemed completely unaware of how/unwilling to use the Budget system to rectify the payment issue we were having. She was not allowing me to pay with the card that I initially used to reserve the car. Even after speaking with a customer service representative from the credit card company who told us and her that we had enough credit, she claimed her system would not allow me to pay via that card and demanded that we pay the full amount (+$800) in cash so she could close out the reservation. I asked her if I could use another card and she said no. It was not until we contacted the agency we initially rented from in Florida that she said we could try another card since they said that using another card shouldn’t be a problem. I also noticed that when she was speaking with the Florida agency, she was making excuses to suggestions he was providing for her to resolve the problem. Then, we tried a couple of other cards (which have plenty of credit available) and each time she claimed the system would only allow so much of a charge on the card.
In the end, we had to go get the difference for the card in cash just to finalize our rental transaction. This took over an hour to resolve and it was a huge inconvenience. In the end, she blamed the problems on the Budget company from Florida.