Champion Toyota of Austin and Toyota Corporation Complaint - It's really a NON-service agreement at Champion Toyota of Austin
While working in another city in Texas, I called to get service for my 2008 Camry. I wanted to make an appointment because I had 1 day off and did not want to spend the entire time in a dealership. I was told by the people in Longview Texas that I did not have a service agreement at all. I pulled the receipt out of my glove box and there it said "Service agreement" 589 dollars. After 3 weeks of trying to get Champion Toyota of Austin to enter the "service agreement" into the computer (now mind you that I had bought the car 11 months prior), I gave up and rove the 5 hours back to Austin to complain in person at Champion Toyota. I had called and been put on hold greater than 20 times and never got past a voice mail. Well, the day I had off was the 4th of July. Yippie. The place was full of customers. Even another professor from the university where I teach was there. She chose to buy her Toyota from another dealership because of this. I talked loudly so all of the customers could hear my experience. I got NO help from them. I called the corporate office and got no help from them either. I refinanced the car for 3.4 % interest at my credit union, bought a warranty through the credit union and the towing through GEICO I cashed all of the warranties in with Toyota at that point. They owed me about $2200. they sent the money to Toyota Financial who tried to deposit it, but as my account was paid in full, they forwarded the endorsed checks to me (2 weeks later and 3 weeks late). I have had Toyotas for years. I've had 3 of them and a Lexus. I will never buy another Toyota or Lexus and I will help everyone to know how terrible their business ethic is. Shame on Toyota. Shame on Corporate Toyota (who did nothing). Shame on Nick Drake for lying throughout the experience. I am positive these people have no morals or ethics. I know this because I teach "Ethics" at that University here in Austin. Buy ANYTHING else, but not a Toyota or a Toyota financial product.