Sears in Columbus Ga Complaint - Appliances not reliable, sales does not share truthful info. No local help available.
In 2007 we had a total kitchen renovation. Spent several thousand dollars with Sears. Bought warrantly agreement. Within first year one of the most expensive products "two drawer dishwasher $15.00 needed repair. Had to go to an international representative for Sears. Took about hour on phone to schedule. Two guys came out, had to order parts. Took several days. Came back to tell us it was wrong part, needed a little plastic part. Later same dishwasher again had problem leaking. Had to go to a plumber. Then back through entire process again. Never really ever worked correctly again. The second year, we were in Fla. Came home to find it had leaked again and was not working at all. Called Sears, again international person (difficult to understand) Informed us that our warranty had expired 31 days earlier. Before that first year they called almost harassing us about additional warranties and services, but failed to notify us regarding the dishwasher warrantly that was going to expire...wonder why. Could it be they knew it was a lemon. Now, this year we had a built in refrigerator that is a special type, to go out. Possibly lightning damage. I notified Sears again to be told...."Acts of nature are not covered by a warrantly"....but they would be glad to send a service person and give me a deal on a new one but I would need to by another warrantly....Are you serious? But like a fool I did so. I had to rent a refrigerator until I could get things repaired. The appliance center that I rented from...loaned me the refrig...fixed mine for $90.00 but said it indeed had lightening damage and will probably go out again in 3 or 4 months. So to get another I have to have my built in cabinets redone or remove my granite kitchen island, so I'm basically in a mess. I went on line and the reviews on all these appliance are awful, example....refrig="Looks nice but not reliable" dishwasher=A real lemon" and etc. I had no way of going on line prior to purchase but even if I tried it would not have been possible because it was a Kenmore elite made by Whirlpool which is now made by Frigidair...huh? So who is the responsible product maker? I hope to never, ever have to darken a Sears doorway again!