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Auto Zone Complaint - Customer Service
Complaint
The service was completely unacceptable. Three other customers who entered the store after me or walked up to another checkout were helped before me. A woman who was working on restocking selves looked at me but turned away without saying anything to me. Another customer came into the store and she stopped what she was doing and went and asked him if he needed help. He said he did and she got a part he needed and walked out of the store to help him. A cashier that had been helping another customer finished with him and walked over to another checkout and helped 3 other customers. After checking out the other 3 customers, the same cashier (male, older, northern accent) looked at me and asked if I needed help. I told him that I certainly did that I needed help with finding a headlight. He told me he would show me where the headlight was that I was looking to purchase. I told him that I knew nothing about headlights and if he couldn't help me, then I'd go somewhere else. He stated that he was trying to show me where to find the headlight. He apparently didn't know where the headlights were kept as we went back and forth down isles searching for the headlights. He finally found the isle and of course, the headlight I needed was not in stock. I also needed a plug and grease (which I had asked help with) and he offered no help in finding those items. I left the store at that point. My husband has bought many products from Auto Zone over the years. I am here to tell you, our last purchase has been bought with them.
Comments:
Posted by Justice-4-All on 2011-07-30:
What location was this? I'll be sure and steer clear of it. Oklahoma by chance?
Posted by AshleyFurnitureRules on 2011-07-30:
great review! very helpful
Posted by trmn8r on 2011-07-30:
Auto Zone is pretty much bottom of the barrel in customer service, in my experience. You have to stand up for yourself and read minds - that is if the staff has any.
The Auto Zone employees are most active when grousing about if a certain employee is on permanent break, what station the radio is tuned to, etc.
The Auto Zone employees are most active when grousing about if a certain employee is on permanent break, what station the radio is tuned to, etc.
Posted by GenuineNerd on 2011-07-31:
I prefer Advance or NAPA myself when it comes to needing something for my car. Often times, AutoZone either does not carry the part I need (once, when I needed a part for a Geo Metro, I was told that the only place that carried it was a dealer...I ended up ordering the part online)...or it's out of stock. I have had better luck with Advance and NAPA.
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