Norton / Symantec Complaint - Over Charge
Recently I had to reload my operating program on my computer all went well until I attempted to reload Norton 360 but finally I got it loaded but that is when the problem started I new that I would have to renew my subscription soon but was shocked when they debited my checking account for $42 for anti virus and 84 dollars for 360 I immediately called and talked to a customer service supervisor and we agreed that she would refund the anti virus charge which should appear in my account within 3 or 4 business days and would extend my current subscription with the 360 charge. This gave me over 400 days remaining I waited 11 days and no refund once again I called Norton and spoke to a supervisor she assured me that everything was straightened out that because of a technical problem the refund had not been processed and I could expect it to appear in 7 to 10 days. Then yesterday to my surprise I got an e mail from Norton that in seven days that my free trial period would expire and my account would be charged 84 dollars for a subscription once again I contacted Norton and demanded to talk to a third level super visor but an American so I could understand what they were saying. I was assured they would call at 10 am central time on August 31, 2011 that time came and went and no call when I attempted to find out why their only answer was that they wanted to set a new time to date there has not been a satisfactory resolution to my complaints and not call from American management personal.
I intend to write to Symantec world head quarters in mountain view ca but don't expect any different results in the mean time they have my money and I have been charged $108.00 Nsf charges by my bank as a result.