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Circuit City Informative - Circuit City Scam - Internet Orders
Internet Orders
Yes the brick and mortar Circuit City is out of business. The internet site is alive and well with excellent pricing and no hassle 30 day returns. They had the best price on a Samsung 23 inch LED monitor that I wanted. Amazon had the same price but the order is placed with Circuit City. I went directly to them to order. When I got the order confirmation they included a software product automatically that I did NOT order. "FREE with purchase 6 month of CA Anti-Virus Plus-Includes Software Automatic Renewal Service." Huh? It's bad enough when greedy companies try to auto renew you on a software product that you have purchased. Circuit City takes this one step further and adds an unauthorized software product to your purchase. I was smart and beat them at their own game, I used PayPal. They did not get my C. C. number. Circuit City then sent me a second email. "You have been opted out of our software subscription automatic renewal service because your form of payment does not qualify for the ARS program." Screw them. Glad I used PayPal. Be forewarned.
Comments:
Posted by Churro on 2011-07-31:
Good info Ok4now. That seems kind of sneaky. I'll keep that in mind if I ever do business with Circuit City online.
Good review!
Good review!
Posted by ript on 2011-07-31:
Where's the scam? I agree it was a good idea to pay with Paypal, saving you the hassle of cancelling and uninstalling the included with purchase software program, but I don't consider it a scam. From your description, they were very clear and upfront. Most of my new fangled gadgets come with automatic unasked for extras that if not useful to me just get deleted after setup.
Posted by ok4now on 2011-07-31:
ript: Read the post again. I placed an order for a monitor. After the order was placed they included free software that was NOT purchased or authorized. They did NOT disclose this when ordering. How were they "clear and upfront?" This is why it is a scam.
Posted by Sparticus on 2011-08-01:
Nice catch. Total scam. Most folks would never realize the "free" 6 months was going to cost them the second the free trial ended.
Thanks for the warning.
Thanks for the warning.
Posted by Alain on 2011-08-01:
I didn't know that Circuit City was still in existence. Including 'free' software and anything that has 'automatic renewal' annoys the heck out of me. Thanks for the information, Ok4!
Posted by jktshff1 on 2011-08-01:
Great review and info
Posted by Churro on 2011-08-01:
Sounds like a scam to me.
Posted by trmn8r on 2011-08-01:
If you don't download the software, are you enrolled? The way I read the promotion, you are enrolled when (if) you install it.
Posted by S_Hawking on 2011-08-01:
Thank you, OP. I will never order from Circuit City. Let their web business disappear along with their stores.
Posted by Whiteduck on 2011-08-01:
Excellent review. I assume that Ript doesn't mind being hassled incessantly by "creditors" that he has never intended to do any business with. And anyone that reads this site knows that being right about something isn't even half the battle.
If this only applies if you install the S/W, then it's a minor scam. If it applies even if you don't then it's criminal. Either way, bad way to do business.
If this only applies if you install the S/W, then it's a minor scam. If it applies even if you don't then it's criminal. Either way, bad way to do business.
Posted by ChuhBaca on 2011-08-01:
I don't know if it's illegal, but I would definitely call this unethical. So, they were attempting to set you up with auto-renew using the same payment information you provided for the purchase? Awful.
Posted by Wally86 on 2011-08-01:
Seems like a scam to me. They have not right installing or renewing software with your consent.
Posted by Wally86 on 2011-08-01:
It ticks me off to no end when these companies think they are doing you a favor by auto renewing your subscriptions.
Posted by ok4now on 2011-08-01:
trmn8r: No I did Not download the software. Circuit City sent me a download link with the license key. This is the bait. I caught the scam first. Had I done this and used my C.C. they would have auto renewed me after 6 months. Most people would have probably forgot about it by then. This is what they're counting on. What a horrible unethical way of doing business.
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